FAQs

Frequently Asked Questions

SHIPPING AND PROCESSING

How long will it take to process my order?

Orders can take 2 to 7 business days to process.

Do you ship worldwide?

No, not through the website at this time. We are working to provide a solution.

Almost all shipping times will fall between 5 to 12 business days after your order is processed. Some remote countries can take additional travel time to reach due to their postal infrastructure limitations.

Where is my ordering shipping from?

We ship orders from fulfillment centers worldwide. Our purchasing agents are dedicated in sourcing only the best quality products and material from top manufacturers.

Who will deliver my product?

Orders within the U.S. will be shipped via USPS and International orders will be shipped in relation to the product fulfillment center the product is from.

PAYMENT

What payment gateways do you use?

We use Paypal and Stripe, the securest payment gateways available on the market.

Is my information secure?

FidgetSpinner.net proudly adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

Which forms of payment are accepted?

We accept MasterCard, Visa, American Express and Paypal via our two payment gateways Paypal and Stripe.

POST-SALE SUPPORT

Can I cancel my order?

You can cancel for up to 24 hours after you have made payment and receive a full refund. After that the product delivery process has begun and cannot be stopped. Please email us with your order information if you wish to cancel an order.

Can I change my shipping address?

If you need to make a change to the address we are shipping the product, please contact us as soon as possible and we will do our best to accommodate any changes.

I have not received an order confirmation?

Please ensure you use the correct email address when placing an order. Also check your spam folder as a precaution. Feel free to contact us if you haven't been able to find your order confirmation and we will resend.

Refund Policy and Quality Guarantee

Refund Policy

We put a lot of effort into sourcing quality products and materials so we offer a 100% money back guarantee refund on any purchase defective upon delivery. If an item arrived damaged, please email us with attached photos for proof so we can make it right for you as soon as possible. We are also able to send replacement items if you would like. Once your item is received, it will be inspected by our Q&C team to ascertain if the item is indeed defective. We will then send you an email to notify you on the status of your refund.

Are Fidget Spinners Safe?

Use Common Sense

Fidget Spinners in general do contain small parts that can come loose. Manufacturer recommendations vary from 6 to 8 years of age to ensure kids don't swallow any loose pieces.

At FidgetSpinner.net, we've tested a sampling of our manufacturer products to ensure there are no issues with lead safety. While this is just a sampling, we also work to ensure we choose only the highest rated suppliers. You can also buy lead testing kits at any home department store to ensure maximum safety for this and all products you buy for your children.